Privacy policy

Data controller

The data controller is Keen Archway Field Limited, Elements, 1 Austin Rd W, Tsim Sha Tsui, Hong Kong. Contact: info@keen-archwayfield.click, +852 2735 5234.

Data we collect

When you submit the enquiry form we collect your name, email address, programme interest, optional preferred date, and message content. If you phone or email us, we keep the correspondence needed to answer you. Essential technical logs may record IP address and browser type for security.

Purpose and legal basis

We use this information to respond to enquiries, confirm seats, issue invoices where applicable, improve studio scheduling, and meet legal record-keeping duties. Processing is based on steps taken at your request before a contract, performance of a confirmed booking, and our legitimate interests in operating a training studio securely.

Retention

Enquiry records without a booking are typically kept up to twenty-four months. Confirmed booking and payment records are retained for seven years to satisfy accounting requirements in Hong Kong, unless a longer period is required by law.

Sharing

We do not sell personal data. We may share limited information with IT or email providers who process data on our instructions, and with professional advisers or authorities when required by law.

International transfers

If a service provider stores data outside Hong Kong, we take reasonable steps to ensure appropriate safeguards are in place, such as contractual protections consistent with applicable requirements.

Your rights

Subject to Hong Kong law, you may request access to personal data we hold about you, correction of inaccuracies, and, in some cases, erasure or restriction. Contact us using the details above. You may also lodge a complaint with the Office of the Privacy Commissioner for Personal Data in Hong Kong.

Cookies

See our cookie policy for detail on essential and analytics cookies and how to manage preferences.